Diamond FAQ

• How do I know if a diamond is genuine?

  You will not. You need to be an expert and use specialized equipment to make sure a diamond is real. You must always buy a diamond that is accompanied with an authentic independent laboratory certificate and not one that is issued by the jeweler; you will know it is real and if it is treated artificially or not. An understanding of the four Cs is required to be able to read diamond quality.

  *Raj Jewels-Bansal Group delivers every solitaire stone with a laser encrypted GIA Certificate and diamond jewelry from independent reputed diamond laboratories from around the world. We believe in quality, service and satisfaction to the customers.

• What are the "four C's" relating to diamond quality?

  The four C's are Carat (weight), Color, Clarity and Cut of the stone.

  1. Carat: The weight of the stone, referred to in points in case of small stones.

  • 1 carat is 1/5 of a gram or 200 milligrams.
  • There are 100 points to a carat.
  • A 75 point stone is .75 carat.

  "Carats" represent the weight and not the physical size of the stone. Example, 1 carat diamond is physically larger than a 1 carat ruby since ruby is denser than diamond.

  2. Color: Color is usually undesirable in diamonds. Typically ratings will be alphabetical with the earlier letters of the alphabet having less color.
 AGS has a similar 0-10 scale.

  • D, E and F - "Colorless"
  • G, H, I & J - "near colorless"
  • K, L and M - faint yellow or "top silver"
  • N to Z - very light or “light yellow”
  • Z+ - grades are considered "fancy yellow"

  Most stones you will find will be in the E-F to the J-K range.

  3. Clarity: You will typically find ratings such as this:

  GIA	AGS	CLARITY
  FL	0	Flawless
  IF	1	Internally Flawless
  VVS1	1	Very, Very slightly included
  VVS2	2	VVS1 to a less perfect degree
  VS1	3	Very slightly included
  VS2	4	VS1 to a less perfect degree
  SI1	5	Slightly included
  SI2	6	SI1 to a less perfect degree
  I1	7-8	Included
  I2	8-9	I1 to a less perfect degree
  I3	9-10	Severely Included

• Which is the most important ‘C’ in the choice of a diamond?

  Color- The most desirable color of the diamond is white. The Color scale ranges from D to Z, where D is the whitest of the white and hence most expensive. However, colors between E to H are regarded as very white, and you cannot make out the difference in color once a diamond is set.

  However, diamond color becomes more obvious as in larger size diamonds, or in shapes other than the round brilliant. For instance, the Asscher and the emerald cuts are more see-through with large facets, and require a higher color and clarity than other shapes. Color is something that can be discerned with the naked eye with practice (such as looking at the engagement ring everyday. Hence, it is advisable to buy as white a diamond as you can afford in your carat range, in an eye clean or better clarity. If a diamond has slight blue fluorescence, it could render your H or J color whiter. Also, if the stone is very well cut, it makes both the clarity and color look better.

  Clarity is not a factor you can judge only by looking at the diamond under magnification. Step cut diamond shapes like emerald and Asscher cuts require a higher quality of color and clarity as they have large see-through facets, which make it easy to see any imperfections.

• What is the best shape for an engagement ring?

  The best shape of diamond for a ring depends on:

  1. Personal preference
  2. Desired brilliance (round brilliant cut has the most)
  3. Weight (Fancies look more elegant in large sizes).
  4. How big you want it to look (Fancies tend to look larger than white diamonds) .
  5. Shape and size of hand (experiment to find what is most flattering).
  6. Color and clarity of diamond (round brilliant cut hides defects and yellow tints best).

• What is a Cubic Zirconia?

  Cubic Zirconia stones are a man-made diamond simulants with optical characteristics very close to natural diamonds. On the mohs scale of 1-10 for hardness, a CZ is 8.5 - 8.9, while a diamond is 10. Sand or dirt will not scratch a CZ or a diamond, but CZs and diamonds will both scratch glass. A CZ weighs more than a diamond, and this is a principal way to tell them apart. Because of its low cost, durability, and close visual likeness to diamond, synthetic cubic zirconia is considered as one of its competitor.

• Does all diamond jewelry on RajJewels.com come with a certification?

  All solitaire diamond rings, pendants and stud earrings sold on Rajjewels.com are accompanied by their original and unique diamond certificate. Jewelry in our 'Dazzling Diamond Jewelry Collection' is accompanied by a grading certificate from accredited diamond labs. A certification is generated either by GIA or any other accredited lab that clearly states on the diamond quality and related details. We do, of course, assure that all our diamonds are real, natural and "conflict-free".

• How do I know if the certificate is authenticated and related to the item referred?

  Certificates are laser encrypted on GIA (The Gemological Institute of America) certified stones, and the certificate number is engraved on the solitaire, which clearly shows a link between the item being certified.

• What is GIA?

  The Gemological Institute of America (GIA) is the world's most respected gemological laboratory, entrusted with grading and identifying more gems than any other lab including the Hope, the Taylor-Burton, the De Beers Millennium Star, and the Incomparable. Located in major gem and jewelry centres around the world, GIA laboratories are staffed by expert diamond graders and gemologists, whose work sets the standard for grading practices worldwide.

• How do you sell solitaire rings?

  We can design your ring based on your preferred selection of cut, color, clarity and carat. While, we may not have an extensive range of selection to showcase on the online store, we can deliver a customized order in a very short span of time.

• Should I buy a wedding band in platinum or white gold?

  White gold and platinum have their own properties, which make them unique. 18k white gold is made by mixing 75% gold with 25% other metals such as silver and palladium. When white gold rings are new they are coated with another white metal called Rhodium. Rhodium is a metal very similar to platinum and Rhodium shares many of the properties of platinum including its white color. Platinum is a white metal, but unlike gold it is used in jewelry in almost its pure form (approximately 95% pure). Platinum is extremely long wearing and is very white, so it does not need to be Rhodium plated like white gold.

  Platinum is very dense (heavy), so a platinum ring will feel heavier than an 18k gold ring. The major criteria of selection is the price point as platinum’s cost is double the price of a gold band.

Gold & Jewelry Collection FAQ

• How is the price of gold jewelry calculated?

  Gold Prices are constantly fluctuating and therefore the current gold price is a major criterion in calculating the price of an item. Other factors include making charges, manufacturing wastage, applicable import custom duties and government taxes. Hence the prices on RajJewels.com are subject to change everyday.

• Why is the price of gold jewelry that includes stones more compared to the gold jewelry that does not include stones?

  The stones used in the gold jewelry are sold by the carats, (carat is the measure to weigh the weight of stones) 1 carat is equal to about 1/5 of a gram in weight, so 1 gram of stones would equal 5 times the price of the gold, even the most inferior stones cost at least about $ 15.00 to $ 20.00 per carat. which would work out to about $ 75.00 to $ 100.00 per gram for the stones. Additionally the time and labor to set the stones individually, and sorting of similar color shade and sizes in the, stones also adds to the price of the finished stone jewelry product.

• What is the difference between 18K and 22K gold?

  • 22K gold contains 22 parts of gold and 6 parts of one or more additional metals, making it 91.66% gold.
  • 18K gold contains 18 parts gold and 6 parts of one or more additional metals, making it 75% gold.

  True white gold is only possible to make in 18k gold or lower, as at least 25 percent white metal alloy would have to be added  to make the gold completely white, from its current yellow color, which would make the gold content 75 percent or 18 karat purity. RajJewels.com has a varied selection of jewelry in both 18K and 22K gold.

• How do you know if jewelry is 22K?

  When it comes to purity, most gold has a marking inside that indicate its caratage. The higher the number, the higher the purity of the gold.

• What are the different finishes used in the Gold Jewelry, and what are they?

  Many different type of finishes are used to enhance the gold jewelry, like two-tone finish, white gold finish, enamel color, hand color, copper finish, antique finish, oxidized finish etc. all of these are used only on the surface, like paint or polish, underneath these finishes, it is all solid 22k gold metal.

• What is temple Jewelry?

  Temple jewelry is believed to have originated somewhere in the 9th century during the reign of the Chola dynasty. Back then, this kind of jewelry was used to decorate the idols and Gods and Goddesses in temples, and hence, the name. Traditional temple jewelry is made of finest gold and embedded with several precious gems and stones. Since this kind of traditional jewelry making originated in the south, particularly in Chennai, you can see a lot of traditional South Indian dancers wearing it during their performances. An authentic temple jewelry designs consist of Gold Idols made of beads or uncut diamond and gold. Temple jewelry is considered to be auspicious and is commonly worn by women on festivals and occasions of worship of Gods. They are supposed to bring good luck to the wearer.

• What is meena work on jewelry?

  Meenakari work, which is popular design creation from Rajasthan, is essentially enameling or decorating the metallic surface of jewelry with colors. It is usually found on Gold Jewelry and there is a wide selection available at RajJewels.com.

• What are Pendant Necklaces?

  Pendant Necklaces consist of a chain accompanied with a pendant and earrings. You have the option to buy it with or without the chain. You can wear it as a whole set or just wear the pendant depending on your attire.

• If I like a pendant necklaces but I don’t want the earrings, can I have the option of buying just the pendant?

  All Pendant Necklaces on RajJewels.com are sold as a set but certain pieces are available as single pieces (Conditions apply).

• What is Antique Gold Jewelry?

  Pure 24 karat gold is Yellow in color, when the purity is lowered, by adding different alloys, the color of the gold can be changed to reflect the color of the alloy. i.e. if we were to convert 24k gold to 22k gold we would be adding about 8.4% alloy, which would now make it 91.6 percent pure (22 karat).

  This is not to be confused with the finishing, which are just on the top surface of the jewelry, which are mostly different types of hand paints or coatings, used like paint on the surface to enhance just the look, to give it an antique look, underneath the paint or coating, it would be solid yellow gold.

  Antique Gold Indian Jewelry is pure 22K Gold but it is styled with a different finish of gold. It comes in two shades-Black antique and red antique finish. It basically symbolizes the era of the Ancient Royal Kingdom of the Indian mythology.

• What is Gemstone Jewelry?

  The Gemstone Jewelry Collection at RajJewels.com features precious sapphires, rubies and emeralds and the entire spectrum of birthstone and other gems in pieces such as bangles, bracelets, rings, necklaces, pendants and earrings.

• What is Kundan Jewelry?

  The word Kundan in Sanskrit really means pure sparkling gold. In Kundan jewelry, purest form of molten gold is used to set stones. Kundan Jewelry is a traditional form of Indian Gemstone Jewelry involving a gem set with gold foil between the stones and its mount, usually for elaborate necklaces. It is the oldest form of jewelry made and worn in India. Meena Kundan, also known as Bikaneri or Jaipuri jewelry, is a popular variation, wherein enameling with vivid colors and designs is on the reverse, while the Kundan setting is in the front. The city of Jaipur in Rajasthan has traditionally been the centre for Kundan jewelry in India.

• What is the assortment of bangles available on Rajjewels.com?

  At RajJewels.com, we have bangles available in yellow gold, two-tone, Cz, antique gold and Kundan. They come in a set of 2,4,6 or single piece. We also carry the wide bangles, usually known as kadas in set of 2 and single pieces. The diamond and gemstone bangles are usually available in a set of 2 or single pieces. We also carry Men’s Kadas in our bangles section.

• On purchases such as rings if the size is not right after it has been delivered, can it be altered at RajJewels.com?

  We cannot guarantee sizing improvisations. It depends on the piece. If there is a possibility we will help you size it and reship it with additional charges. In cases, where sizing is not possible, you have the option to exchange or return it within 15 days of purchase.

• How do I find the correct size for my bangle or finger ring and measurement conversion charts ?

  Please visit: Link to the sizing page

• Do you sell Gift Cards?

  Yes. The Gift card can be bought online or in-store.

Orders, Checkout & Shipping FAQ

• How do I place an order on RajJewels.com?

  Ordering on RajJewels.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING BAG" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

  Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You can checkout PayPal, Visa, Master Card or American Express, Choose your payment option and Continue, the next page will show you the checkout form, fill in the details and submit your order. Credit cards or Payment accounts are just authorized only, they are charged when your order is processed and ready to ship. Please note, we do not accept any other mode of payment, please do not mail us checks or money orders.

• Is all Raj Jewels- Bansal Group merchandise available for purchase online?

  RajJewels.com features a limited but extensive collection of merchandise for online shopping. We continually add to our online merchandise offerings. Our retail store in Iselin, NJ & Morrisville, NC has a larger merchandise inventory.

• Where do you ship and how long does it take to receive the order?

  We Only ship within the USA. We offer Free FedEx shipping for all orders above $ 200.00 orders below $200.00 are charged a flat fee of  $15.00 all over the USA. Orders takes two to three business days to receive. Orders are shipped the same day, if received before 5:00 P.M.  eastern time on a business day.  We also ship overnight or next business day Fed Ex for a flat fee of $35.00 per order. A tracking email is sent to all orders, late evening, when the orders are shipped. You may also check the status of your order Online on our site at Order Status by providing your order number, email address and zip code. Please note that a P.O. box number address is okay for your billing address, but we will not ship to P.O. box address, we require a street address for all our shipments and an adult person taking delivery has to sign for the package. You may place your order at our secure Web store starting at the Storefront (Link to secure checkout)

• What type of boxes are used for shipping the Jewelry? How is the Jewelry Packaged?

  All Gold Jewelry is cleaned, and checked for imperfections, before being placed in good quality Jewelry boxes, wrapped in bubble wrap, and then made ready for shipping, an invoice with details of the Jewelry is enclosed in each package, utmost care is taken to see that the jewelry does not get damaged.

  Please note, In some cases non-gold jewelry, silver jewelry, beads, miscellaneous items etc. may be shipped in cardboard boxes.

• How secure is ordering at RajJewels.com?

  Our site is secure for Online ordering, we are protected by Geo-trust SSL certificate that provide up to 256 bit encryption, thereby offering the highest level of encryption and security possible, for all transactions, additionally we protect all our customers, by deleting all payment data from our servers as soon as we retrieve the orders, to verify the certificate click on the graphic below.

  

• Do you accept phone orders, can we call in to place orders?

  No, we do not accept phone orders, all orders have to be placed Online, on our secure server.

• Do you accept orders, to custom design or made to order, gold Jewelry?

  We accept custom orders only on solitaire rings and Bridal jewelry. Conditions based on the type of order and can change.

• Do you accept orders, from outside the USA to be shipped within the USA?

  Sorry, no, Orders have to be placed from within USA and can only be shipped within USA.

• What is RajJewels.com policy on cancellation of orders?

  Orders are executed on First Come First Serve basis. We reserve the right to cancel any order/s, for any of the reasons given below:

  1. If we receive multiple orders for a single item, and the item is sold out or not in stock anymore.
  2. If the order information does not meet our valid credit card security guidelines
  3. If there is an error in the pricing of any item during the posting of that item on the web site.

  If you would like to cancel the order before it is slotted for shipping, email us on orders@rajjewels.com .

• Do you accept wholesale orders or offer discounts on large orders ?

  We welcome wholesale inquiries; our sales representative would be happy to discuss your needs and cater to it accordingly. Please email us on orders@rajjewels.com or call us on 732 283 1601 and speak to a wholesale inquiry specialist.

• Why can I not find a item that was there on the web site before..?

  The items that are listed on the web store are always in stock, we remove the items as soon as they are sold out, if you do not see the item, it is sold out, please look for a similar or other item in the respective category. Each product has a Category link, which when clicked, shows you all products that belong to that specific category.

• Why can you not reorder the item or mail me a catalog ?

  Most of the jewelry we sell is hand made and imported from various parts of the world, the designs are one of a kind, the designs keep on changing, so to reorder a particular item would take a long time, and for the same reason we do not maintain a catalog in print, or accept custom orders, or confirm dates, as to when we would receive that item again,  we however have more than 3800 items Online at our  web site, all of which are in stock, ready to ship the same or next day, all items that  are  sold out are removed within a few hours from the web site. New items are posted on the web site everyday, you may check out the New Arrivals section.

• What if I need extra help or advice about my purchase?

  If you need any assistance with engagement rings, or any of our jewelry you may call us on 732, email us on orders@rajjewels.com . Our respresentatives are available to speak 11:00 AM- 8:00 PM Tue-Sun

Payment, Returns & Exchange FAQ

• Are prices on RajJewels.com subject to change?

  Prices on RajJewels.com are subject to change without notice. Please expect to be charged the price for the RajJewels.com merchandise you buy as it is listed on the day of purchase.

• Will I be charged sales tax on my RajJewels.com purchase?

  Raj Jewels LLC is located in New Jersey; all orders placed online and picked up from New Jersey are subject to collection of NJ sales tax. If order is Shipped to, or within the State of New Jersey  6.625% sales tax will be automatically applied on all online orders;  8.875% Sales tax will be applied to all New York resident online purchases. When orders are shipped to other states, sales tax is not collected or charged and is the responsibility of the customer.

• What is your exchange policy? Can I not get a refund on my credit card?

  Purchase done at our website can be returned or exchanged for up to 15 days, from the date you receive them. Please note that nose pins or nose rings are the only items, that are not allowed to be exchanged or returned due to health concerns.

  Further information and instructions for Exchanges or Returns is given at the below location Exchange and Returns

• I do not want an invoice to be included with my order, what should I do ?

  If you do not want us to include an Invoice with your order, type in your request in the instruction box at checkout or later after you place the order in the Order Status or if you wish, email us on orders@rajjewels.com with your order number and we will ship your order with just a packing slip to the shipping address, if requested in the email, we will email you a copy of your invoice to your billing email address.

• Do you have a physical store and can I visit it to make a purchase or exchange an item I have bought on the web site.?

  Yes, we do have a physical store location, most items available on the web site are available at our physical location; if you visit us at the store to make a purchase for a particular item, please note the code number of the item you wish to purchase, from the web site, so it is easy to locate for us, when you visit us. Please note the policies for our physical store are not the same as Online. Items purchased Online cannot be exchanged or returned at our physical store, if you have further questions, information is given at the below location. We are located on 1376 Oak Tree Road, Iselin, NJ 08836

• How can I make returns or exchanges?

  Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 15 days, accompanied by a sales receipt. Some exclusions may apply. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

Repairs FAQ

• What happens if the gold jewelry or diamond jewelry item I buy from you needs repairs? will you be able to perform the repairs?

  Yes, we will be able to repair any jewelry bought from us, in most cases, unless it is damaged beyond repair i.e. crushed or bent or if a complete part of the jewelry is missing.  Please note that there may be a nominal charge for repairs, plus the shipping charges, in case you ship it to us for repairs, most repairs can be done within a week. If you decide to ship it to us for repairs, please include your Name and phone number or customer ID number, so we will be able to accesses your account or contact you, if required.