Exchange or Return Policy at Rajjewels.com
RETURNS & EXCHANGES
We understand that every piece of jewelry that is bought from rajjewels.com is special, both to you and your loved one.
We have therefore taken utmost care in inspecting the product thoroughly and packing it carefully. However, if for any
reason you are not entirely satisfied with your product, we’ll be glad to rectify the problem or exchange the product.
Please see below for the terms and conditions of return and exchange policies for rajjewels.com. Please contact the
retail store in NJ or NC for any in-store or trunk show exchanges; instore purchases do not qualify for returns.
How many days do I have to return my order?
We stand behind every item we sell and we want you to experience total satisfaction with your purchase.
If you are not 100% satisfied with your purchase, you may return it within 15 days from the day the product is
received (date product is signed for) for a full refund or exchange (with both ways shipping fee deduction) on all orders
placed on rajjewels.com with the exception of items purchased from the clearance section and nose studs & hoops.
What is the return shipping fee?
All shipping and handling expenses are chargeable to the customer for returns or exchanges.
This amount will be deducted from the refund. The amount depends on the location where it was shipped and the insurance cost.
The amount ranges bewteen $40 to $65, depending on the order shipping details.
The shipping team will guide you on the final cost at 732-283-1601.
What are the conditions for exchanges and returns?
- All items must have the original price tag, label and certificate and must be returned in the same condition
as delivered by rajjewels.com. - Failure to send the certificate will result in re-certification fee of $150 that will be transferred to the customer.
- Custom orders with engraving, special ring sizes etc. cannot be accepted for return, refund or exchange.
- Any item returned showing signs of wear, engraved, altered, resized (by anyone / entity including rajjewels.com)
will not be honored for a return or exchange. - Due to hygienic purposes Nose Pins and Hoop Nose Rings are final sale. No returns or exchanges will be
honored on these items. - All Clearance items are final sale. There will be no returns or exchanges on these items.
What are the terms for the exchange policy?
- Customers may exchange any item, purchased from rajjewels.com within 15 days from the day they receive the package.
- Exchanges will be honored a limit of one time.
- Product must be in the same condition, as it was when shipped.
- Rajjewels.com does not charge a restocking fee for an exchange. If the amount of the exchange is more than the original
purchase amount, you will be notified via phone or email to approve the additional transaction. Orders will be dispatched only
after customer approval of the transaction. - If the amount of the exchange is less than the original order and you have a credit, it will be credited to your original form of
payment.
What are the terms for the return policy?
- If you wish to return your purchase for a refund, you may do so within the specified 15 days of receiving your purchase.
- Product must be returned in the same condition, as it was when shipped.
- Raj Jewels cannot be held responsible for jewelry or packages handled inappropriately outside of our services.
- Refunds are processed within 48 hours of receiving the return.
- An email notice, to the email address on file will be sent once the credit is processed.
- Please note: Depending on your bank, the refund may take up to 3 to 5 business days to post to your account, from the
day rajjewels.com issues the credit. - PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be
credited. - Rajjewels.com return policies are separate from in-store purchased items' return policies. Please note that all online purchases cannot be returned or exchanged at the NC store. If you would like to return or exchange it at our NJ store, please call 1-833-228-8725 to assist you with this process.
What is the exchange procedure for items bought at the physical store?
- Online policies will not be honored for transactions at the physical store or trunk shows related orders.
- Please contact the store at 732-283-1601 to assist you with in-store exchanges.
- Returns are not available for physical store and trunk show purchases.
What is the return/exchange procedure for online orders?
To return an item, simply follow the return procedures listed below:
- Contact our Customer Service online department at 1-732-283-1601. You can also simply email us at info@rajjewels.com.
- Advise the representative from the online team that you wish to return your order.
- Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with
instructions on how to safely and securely package your items. - Take your order and the label to the nearest FedEx location and simply mail the product back to us. If you need packaging materials,
FedEx will assist you. Package all items with care, so the items are secure and do not get damaged during transit,
enclose your online form requesting the returns. - Your order should arrive in our office within two business days (excluding weekends and holidays).
- If you are exchanging the item, the replaced item(s) will be shipped to you, once we have received the return item.
